A Quick Overview of Key Information
We offer wheelchair accessible accommodation with a three-bedroom accessible villa, rated Qualified Independent Wheelchair User and Qualified Assistant Walking by Accessible Accommodation Australia.
The park also has a range of accommodation options for couples, families and groups including comfortable studios, luxury glamping and spacious villas. We have powered and non-powered pet-friendly sites suitable for caravans and tents.
We aim to clearly describe our facilities and services so you can confidently choose the accommodation that best suits your individual access requirements. If you have specific access needs or questions before booking, please contact our team. We are always happy to discuss your requirements and help you choose the most suitable option.
Further information can be found in our detailed Access Guide: BIG4 Castlemaine Gardens Holiday Park Accessibility Guide.
Accessible Accommodation
An accessible villa is available and rated Qualified Independent Wheelchair User and Qualified Assisted Walking by Accessible Accommodation Australia. The three-bedroom villa can sleep up to eight people and has an oversized accessible master bedroom.
Designed to make it easier for a mobility-impaired guest to enjoy their holiday the villa has:
- Extra-wide doorways for easy wheelchair access
- Over-sized master bedroom suite
- King-size bed (can be fitted with bed raisers if required)
- Large bathroom with walk/roll-in shower with hand and grab rails
- Spacious indoor and outdoor living areas with room for a wheelchair or mobility aids and access to dining tables
- Wide accessible parking with level (step-free) access at the villa entrance
Click here for further details about our luxury accessible villa.
Reception Access
Reception is located near the park entrance and is well lit. There is one step at the entrance. Staff are available to assist guests if required and flexible check-in options are available.
Communication Options
Guests can communicate with our team via telephone, email, SMS or face-to-face. Contactless check-in is also available.
Assistance Animals
Registered assistance animals are welcome at the park. Food and water bowls, towels and blankets can be provided on request. Please let us know in advance if you will be travelling with an assistance animal so we can support your stay.
Quiet Spaces
Guests can enjoy a peaceful break in our sensory garden, a private space designed for relaxation and connection with nature.
Our Hub Workspace provides a quiet adult-only space for working, reading or relaxing. Portable ramp access is available on request and there is an accessible bathroom.
Social Script
We’ve developed a social script designed to make a visit more comfortable, enjoyable, and inclusive, especially guests who benefit from clear expectations and routines. You will find our social script here.
Connectivity
Mobile reception is generally available throughout the park depending on your provider, and free Wi-Fi is available within the park.
Caravan and Camping Facilities
We have a large, dedicated family wheelchair-friendly and special needs bathroom for use by guests as required. There is an additional ambulant shower and toilet cubicle within the main male and female amenities.
Our powered and unpowered sites are suitable for caravans, campervans and tents, and are pet friendly. Our team can assist with requests where possible for quiet sites near facilities such as amenities or the accessible bathroom. Arrangements may also be made where possible to assist with parking or caravan set up.
Customer Care and Support
Our team is committed to providing a supportive and inclusive experience for all guests.
Reception is open 9:00am to 5:30pm and can be contacted on 03 5472 1125.
Staff are available 24 hours a day, and guests can contact us for emergencies outside reception hours on 0438 896 695.
Our team can assist with:
- discussing individual access requirements before booking
- recommending suitable accommodation options
- identifying potential access barriers with the park
- assisting with additional equipment that may be required
- providing information about accessible facilities in the region
Our customer-facing staff have disability awareness training and are familiar with all accommodation types and facilities within the park.
We also have emergency evacuation procedures in place for visitors with a disability.
Where possible we can offer flexible check-in and check-out times.
Accessible Facilities in the Region
Castlemaine and the wider Mount Alexander Shire offer a growing number of accessible facilities and attractions.
Our reception team can provide:
- a Castlemaine access map (here)
- information about accessible carparks and public toilets across Mount Alexander Shire (here)
- suggestions for accessible cafes, restaurants, attractions and local activities
We are always happy to help guests plan their visit and enjoy everything the region has to offer.
Accessibility Equipment
The following equipment can be booked directly with us:
- Bed pole assist
- Toilet frame surround
- Shower chairs (heavy duty 250 kg with removeable backrest and adjustable height)
You can hire other assistance equipment from Aidacare Bendigo, 51 Bridge Street Bendigo, VIC, 3550
T: 038441 8213
E: bendigo@aidacare.com.au
